PLEASE
READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB
SITE (this "Site") and making
any purchase with us. By using this site, you agree to the following terms of
use. If you do not agree to these terms, you may not use this site. FurnitureXtra.com
reserves the right, at any time, to modify, alter, or update these Terms of
Use. By accepting our terms of use, you agree to be bound by such
modifications, alterations, or updates.
General
The
information contained in this Site, including but not limited to the rules that
govern the use of the Site, is subject to change without notice. Your use of
the Site following any such change constitutes your agreement to follow and be
bound by the rules as changed.
The
FurnitureXtra.com Web site and FurnitureXtra.com logo are service
marks of FurnitureXtra.com, LLC. All other trademarks, product names and
company names or logos cited herein are the property of their respective
owners.
Order Acceptance
The
receipt of an order number or an email order confirmation does not constitute
the acceptance of an order or a confirmation of an offer to sell. FurnitureXtra.com
reserves the right, without prior notification, to limit the order quantity on
any item and/or to refuse service to any customer. Verification of information
may be required prior to the acceptance of any order.
Links to Other Web Sites
FurnitureXtra.com makes no claim or representation, and accepts no
responsibility, regarding the quality, nature, or reliability of the sites
accessible by hyperlinks from this Site, or Web sites linking to this Site.
Warranties and Disclaimers
FurnitureXtra.com intends for the information and data contained in the Site
to be accurate and reliable, however, since the information and data have been
compiled from a variety of sources, it is provided "AS IS." FurnitureXtra.com
EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO
ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY
OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.
This
Web site is operated by FurnitureXtra.com from its offices in
Lawrenceville, New Jersey, USA. The laws of the State of New Jersey shall
govern these terms and conditions, without reference to its choice of law
rules. FurnitureXtra.com makes no representation that the information in
the Web site is appropriate or available for use in other locations, and access
to the Site from territories where the content of the Site may be illegal is
prohibited. Those who choose to access the Site from other locations do so on
their own initiative and are responsible for compliance with applicable local
laws.Use of this site constitutes
acceptance of our Terms of Use Copyright 2009 by FurnitureXtra.com LLC.
All rights reserved.
Ordering Information
Payment Options
We
accept the following forms of payment: American Express, Discover, MasterCard,
Visa, Checks, Money Orders, Cashier's Checks (in U.S. dollars and drawn on a
U.S. bank), PayPal and Google Checkout.
All
FurnitureXtra.com products and services are priced in U.S. dollars.
You
can place an order with a credit card, by using our Web site. We also will be
glad to assist you to place the order over the phone. Our systems are very
secure, and all customer information is kept private.
To
place an order with a check, money order, or cashier's check (denominated in
U.S. dollars and drawn on a U.S. bank), please print your shopping cart and
send it with your payment to FurnitureXtra.com, Attn: Billing, 47 Hawk
Road, Lawrenceville, NJ 08648. For personal and company checks, please allow up to 10
banking days after receipt for clearance of funds before the order is
processed. We cannot guarantee the availability of a product by the time funds
clear or payment is received. We will charge a $25 fee on all returned checks.
We
will happily accept purchase orders from U.S. schools, and U.S. state or county
government agencies. Please read the following terms and conditions carefully.
The smallest purchase order
amount we accept is $100.
All products bought by purchase
order must be shipped to a US destination.
We cannot accept purchase order
numbers over the phone, or purchase requisition forms.
We
cannot accept your purchase order unless you agree to these terms. Please call
us at (877) 244-3131 with any questions.
Please
contact Customer Support if you have a preferred payment method that you would
like to be added to our payment options.
Charging
and Credit Card info
All orders are subject to
availability from the manufacturer. We will not
charge your credit card until we confirmed with the manufacturer. All orders
require payment in full before delivery, unless otherwise agreed. The information
provided on this website is accurate to the best of our knowledge. However,
occasionally, there could be typos or errors. We are not obligated to honor or
be responsible for these errors.
During
the checkout process you can enter any coupons and promotional codes that you
would like to use on that order.
To
redeem a coupon or promotional code, enter the appropriate code. Please note,
many promotional codes and coupons are limited to using only one per purchase.
All
Discounts, Coupons and Special Offers valid only at the time of order placing.
No coupons and price matching available after order is placed.
You
will receive an "order confirmation" email within 24 business
hours of placing your order. The email confirmation will serve as your invoice.
If
you do not receive your order confirmation after 24 hours, please contact us sales@furniturextra.com. Be sure to include your email
address and details of the order. We will send a new confirmation to you.
Images
FurnitureXtra.com strives to provide
our customers with best possible pictures of items that we sell and utilizes
highest-resolution images. However, some color variations between the picture
that you see on your monitor and the item that arrives to your house may occur.
FurnitureXtra.com Shipping Policy
Depending
on the item(s) that you purchased on FurnitureXtra.com and the location to
which the items will be delivered, different shipping methods will be provided
to you. Each shipping method has its own restrictions and additional charges
that might be applied to your order.
Shipping Time
All
shipping times listed on FurnitureXtra.com site are approximate and we always
strive to adhere to them as closely as possible. However, due to the fact that
delivery times may be effected by our manufacturers and/or shipping solutions
provides, we cannot be held responsible in the event that your items arrive
earlier or later than estimated.
Please
note: more shipping time is required for residents of Oregon, Washington,
Idaho, Montana, Wyoming, North Dakota and South
Dakota.
Important:Once a customer has
been issued a tracking number, the order is shipped and can no longer be cancelled
or modified.
Standard
Shipping
We
will ship UPS/FedEx whenever possible. If your order is large and/or heavy we
will arrange a Standard Trucking Service. The Standard Trucking Service is a
shipping method, which can be described as a "curb side delivery".
If
you are ordering a very large or/and heavy item, please keep in mind that you
need someone to help to move it.
You
will be contacted for an appointment by the Shipping Company ahead of time so
that you can plan your schedule accordingly. Shippers are expected to notify
you of a delivery day, time and service options, so you can have the
appropriate help available to get your order into your home if necessary.
Please note that shipping times are estimated and cannot be guaranteed. If you
are not at home when the delivery was scheduled and the freight company has to
return with your order, a second delivery fee may apply based on the
carrier.
Under
no circumstances can the items left outside of the house or apartment
unattended.
Additional
Services
Alternatively,
most truck freight companies offer additional services such as:
Helping you to move items into
your house
White Glove Service (including
light setup, placing your new furniture in the room of your choice,
removing the debris)
Taking furniture to another
then ground floor.
etc.
Once
we email you the tracking information you can contact the shipper directly to
inquire about additional services. You would be responsible for paying the
truck freight carrier directly for any additional services.
*In all cases the shipper will not hookup any electrical or component
wires.
Upon Delivery
All
customers are required to sign a bill of lading upon delivery. Should
you notice any damage to the boxes in which your furniture was delivered,
please, note the damages on the bill of lading.
Important:You MUST inspect the package at the time of
delivery. If your order arrives damaged, please notate the damage to the
item(s) and the box(s) in detail on the bill of lading and accept the
delivery and contact us immediately. If this occurs outside of our business
hours please call us on the next business day.
Return and Cancellation Policies
Cancellation Policy
All our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which
ultimately results in you receiving product of your choice. Since all our
products are custom ordered, at the very beginning at this sequence FurnitureXtra.com
and its respective customer become financially obligated to purchase and pay
for the ordered product. We at FurnitureXtra.com try to remain the most
customer-friendly furniture website on the internet and will attempt to assist
you in cancellation of your order. We will contact the manufacturer and make
all the necessary arrangements, but, unfortunately even we are not able to cancel
any orders which have been already prepared for shipment or actually shipped by
the manufacturer. Please, note that that even if the tracking number is not
available to us or you at the time you request cancellation of your order, it might actually be already too late. We will
contact you immediately after the manufacturer advises us of whether we can
cancel your order or not. Throughout the ordering process you will be prompted
to check one of the options: Yes or NO to terms and conditions of use of FurnitureXtra.com . By checking Yes you agree to
accept in full all terms and conditions listed by FurnitureXtra.com
including our Cancellation Policy and such acceptance will be in lieu of
customer’s legal signature.
You may receive a total of any monies for furnishings only if you
cancel the sale within 48 hours of the date of purchase. If you change
your purchase, we will credit your charge account. All other refunds
will be made by check and mailed from our main office. If you do not
cancel the sale within 48 hours of the date of purchase, only 70% of
the purchase price will be refunded to you. Online customers have the
ability to return any purchase within 48 hours of delivery for a full
refund.At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price.You must make any change of the delivery address or change in the order
either in person or by telephone and the change will be binding only if
we confirm the change before delivery. Changes may delay delivery date.
If
the order has arrived but you do not want to accept it for any reason, please,
simply refuse delivery and immediately call us at 877-244-3131 and we will
refund you the order amount less all delivery charges and a 30% restocking fee
to accept the return of the item by the manufacturer.
Occasionally some items are sold and advertised as “Free delivery”
items as part of a promotion, or a discounted shipping was offered
(whether or not the customer was made aware of the shipping discount at the
time of purchase) the delivery costs are always incorporated in the price of
our items and will be taken into to account when the refund for such item is
processed. After request for such return is fully processed, e-mail with all
the costs involved we will be sent to you. Please, do not assemble the
furniture that you might be returning since furniture assembled by customer
cannot be accepted under any circumstances.
All
returned products must be in original condition and packaging; otherwise,
additional charges may be applied. Unfortunately, we cannot take returns of
products that have been assembled or modified. Additionally, certain products
cannot be returned because neither we nor our suppliers can take them back. If
you have any questions about whether a product can be returned, please call us
at 877-244-3131.
FurnitureXtra.com only contracts professional delivery and
trucking companies are contracted to deliver the order, unfortunately,
accidents damaging your ordered items may occur. While this happens extremely
rarely, we do ask our customers to thoroughly inspect the merchandise at the
time of arrival and note all comments on damage in their entirety on the bill
of lading. Customer is also asked to photograph the damages, call us when this
occurs at 877-244-3131 and e-mail the photographs of damages to support@FurnitureXtra.com
within2 business days of delivery. If the damages are not promptly
and fully noted and reported, we might not be able to assist customer with
later claims. We reserve the right to repair
furniture in customer’s home or accept return for repair and/or replacement.
Regretfully, we can only authorize full refund in the rare event when we are
unable to repair or replace the item. We also expect our customers to accept delivery
appointment for any repairs or replacement furniture to complete the order
process.
Our Privacy and Security Policy
Your Personal Information
FurnitureXtra.com is the sole owner of the information collected on this
site. We will not sell or rent this information, nor will we share it in ways
different from what is disclosed in this statement.
Cookies and IP Numbers
FurnitureXtra.com is firmly committed to customer privacy. We use your IP
address simply to help diagnose problems with our server, and to administer our
Web site. Your IP address is used to help identify you and your shopping cart
and to gather broad demographic information. We use cookies to keep track of
your shopping cart and for other purposes such as to personalize the site. If
you set your browser to reject cookies you will still be able to use the FurnitureXtra.com
site; however, the site will not be able to recognize your cart, your account,
or any personalization.
External Links
This
site contains links to other Web sites. FurnitureXtra.com is not
responsible for the privacy practices or the content of such sites.
Address Information
Our
site uses an order form for you to request information, products and services.
We collect your contact information, including, but not limited to, addresses,
email addresses, phone numbers, and financial information. Collected
information is used for the sole benefit of FurnitureXtra.com to send
information to customers about orders, about our company, and to send
promotional material from some of our partners. This information is also used
for billing and to contact you when necessary.
Demographic
and profile data is also collected at our site. We use this data to tailor your
experiences at our site, to show you content that we think you might be
interested in, and to display the content according to your preferences.
Customer
information is considered to be an asset of FurnitureXtra.com, LLC.
You
may opt out of receiving mailings; see the choice/opt-out section, below.
Surveys
In our surveys we ask for contact information (typically an email address) and
demographic information (for example, zip code, age, or income level). We use
this information to send promotional material about FurnitureXtra.com
products and services.
Contests
We
run contests on our site in which we ask for contact information (typically an
email address) and demographic information (for example, zip code, age, or
income level). We use this information to send promotional material about FurnitureXtra.com
products and services, Occasionally we send this information to our
partners. If we intend to send contact information to partners, we will note
this in the contest.
Security
This
Web site takes every precaution to protect our users’ information.
When
you send sensitive information (such as your credit card number) to us via our
order form that information is encrypted and protected with SSL, the current
industry-standard encryption protocol. When you are on such an SSL-protected
page, a picture of a closed lock appears at the bottom or top of some Web
browsers. At other times this lock appears open. Another way to tell if you are
on a secure page is to look at the address or URL of the page. (Look in the
address box or right-click on the page and select "Properties".)
These secure SSL-encrypted pages have URLs that start with https:// instead of http://.
If
you have any questions about security at our Web site, send an email to support@FurnitureXtra.com.
Legal Disclaimer
We may disclose personal information
when required by law or in the good-faith belief that such action is necessary
in order to conform to the edicts of the law, or to comply with a legal process
served on our Web site.
Errors
Pricing, specifications, availability and terms of offers may change without
notice. FurnitureXtra.com cannot be responsible for pricing or other errors,
and reserves the right to cancel orders arising from such errors.
