Depending
on the item(s) that you purchased on FurnitureXtra.com and the location to
which the items will be delivered, different shipping methods will be provided
to you. Each shipping method has its own restrictions and additional charges
that might be applied to your order.
Shipping Time
All
shipping times listed on FurnitureXtra.com site are approximate and we always
strive to adhere to them as closely as possible. However, due to the fact that
delivery times may be effected by our manufacturers and/or shipping solutions
provides, we cannot be held responsible in the event that your items arrive
earlier or later than estimated.
Please
note: more shipping time is required for residents of Oregon, Washington,
Idaho, Montana, Wyoming, North Dakota and South
Dakota.
Important:Once a customer has
been issued a tracking number, the order is shipped and can no longer be cancelled
or modified.
Standard
Shipping
We
will ship UPS/FedEx whenever possible. If your order is large and/or heavy we
will arrange a Standard Trucking Service. The Standard Trucking Service is a
shipping method, which can be described as a "curb side delivery".
If
you are ordering a very large or/and heavy item, please keep in mind that you
need someone to help to move it.
You
will be contacted for an appointment by the Shipping Company ahead of time so
that you can plan your schedule accordingly. Shippers are expected to notify
you of a delivery day, time and service options, so you can have the
appropriate help available to get your order into your home if necessary.
Please note that shipping times are estimated and cannot be guaranteed. If you
are not at home when the delivery was scheduled and the freight company has to
return with your order, a second delivery fee may apply based on the
carrier.
Under
no circumstances can the items left outside of the house or apartment
unattended.
Additional
Services
Alternatively,
most truck freight companies offer additional services such as:
Helping you to move items into
your house
White Glove Service (including
light setup, placing your new furniture in the room of your choice,
removing the debris)
Taking furniture to another
then ground floor.
etc.
Once
we email you the tracking information you can contact the shipper directly to
inquire about additional services. You would be responsible for paying the
truck freight carrier directly for any additional services.
*In all cases the shipper will not hookup any electrical or component
wires.
Upon Delivery
All
customers are required to sign a bill of lading upon delivery. Should
you notice any damage to the boxes in which your furniture was delivered,
please, note the damages on the bill of lading.
Important:You MUST inspect the package at the time of
delivery. If your order arrives damaged, please notate the damage to the
item(s) and the box(s) in detail on the bill of lading and accept the
delivery and contact us immediately. If this occurs outside of our business
hours please call us on the next business day.
