All our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which
ultimately results in you receiving product of your choice. Since all our
products are custom ordered, at the very beginning at this sequence FurnitureXtra.com
and its respective customer become financially obligated to purchase and pay
for the ordered product. We at FurnitureXtra.com try to remain the most
customer-friendly furniture website on the internet and will attempt to assist
you in cancellation of your order. We will contact the manufacturer and make
all the necessary arrangements, but, unfortunately even we are not able to cancel
any orders which have been already prepared for shipment or actually shipped by
the manufacturer. Please, note that that even if the tracking number is not
available to us or you at the time you request cancellation of your order, it might actually be already too late. We will
contact you immediately after the manufacturer advises us of whether we can
cancel your order or not. Throughout the ordering process you will be prompted
to check one of the options: Yes or NO to terms and conditions of use of FurnitureXtra.com . By checking Yes you agree to
accept in full all terms and conditions listed by FurnitureXtra.com
including our Cancellation Policy and such acceptance will be in lieu of
customer’s legal signature.
You
may receive a total of any monies for furnishings only if you
cancel the sale within 48 hours of the date of purchase. If you change
your purchase, we will credit your charge account. All other refunds
will be made by check and mailed from our main office. If you do not
cancel the sale within 48 hours of the date of purchase, only 70% of
the purchase price will be refunded to you. At any time after the purchase, we can correct mistakes in
pricing or arithmetic made in computing your purchase price.You must
make any change of the delivery address or change in the order
either in person or by telephone and the change will be binding only if
we confirm the change before delivery. Changes may delay delivery date.
If
the order has arrived but you do not want to accept it for any reason, please,
simply refuse delivery and immediately call us at 877-244-3131 and we will
refund you the order amount less all delivery charges and a 30% restocking fee
to accept the return of the item by the manufacturer.
Occasionally some items are sold and advertised as “Free delivery”
items as part of a promotion, or a discounted shipping was offered
(whether or not the customer was made aware of the shipping discount at the
time of purchase) the delivery costs are always incorporated in the price of
our items and will be taken into to account when the refund for such item is
processed. After request for such return is fully processed, e-mail with all
the costs involved we will be sent to you. Please, do not assemble the
furniture that you might be returning since furniture assembled by customer
cannot be accepted under any circumstances.
All
returned products must be in original condition and packaging; otherwise,
additional charges may be applied. Unfortunately, we cannot take returns of
products that have been assembled or modified. Additionally, certain products
cannot be returned because neither we nor our suppliers can take them back. If
you have any questions about whether a product can be returned, please call us
at 877-244-3131.
FurnitureXtra.com only contracts professional delivery and
trucking companies are contracted to deliver the order, unfortunately,
accidents damaging your ordered items may occur. While this happens extremely
rarely, we do ask our customers to thoroughly inspect the merchandise at the
time of arrival and note all comments on damage in their entirety on the bill
of lading. Customer is also asked to photograph the damages, call us when this
occurs at 877-244-3131 and e-mail the photographs of damages to support@FurnitureXtra.com
within2 business days of delivery. If the damages are not promptly
and fully noted and reported, we might not be able to assist customer with
later claims. We reserve the right to repair
furniture in customer’s home or accept return for repair and/or replacement.
Regretfully, we can only authorize full refund in the rare event when we are
unable to repair or replace the item. We also expect our customers to accept delivery
appointment for any repairs or replacement furniture to complete the order
process.
